Help centre
Frequently asked questions
Quick answers about custom labels, materials, ordering, samples, and delivery. Can't find what you need? Our team is here to help.
Products & materials
What types of custom labels do you offer?
We offer fully customisable labels including product labels, shipping labels, barcode labels, waterproof labels, and specialty labels for various industries.
What label materials are available?
We offer paper, vinyl, waterproof, clear, metallic, eco-friendly, and specialty materials.
Are your labels waterproof or weatherproof?
Many of our labels are waterproof, oil-resistant, and UV-resistant. Please check the material specifications.
Ordering & customisation
How do I place an order?
Select your label type, customise your design, upload artwork, and complete checkout online.
Can I upload my own label design?
Yes, you can upload your own artwork during checkout. We accept common file formats such as PDF, AI, EPS, PNG, and JPG.
Do you offer design assistance?
Yes, our design team can help create or refine your label design. Additional fees may apply depending on complexity.
Will I receive a proof before printing?
Yes, we provide a digital proof for approval before production begins.
What payment methods do you accept?
We accept major credit/debit cards and bank transfers upon request.
Samples, minimums & bulk
Do you have minimum order quantities?
Minimum order quantities vary by label type and material. Details are listed on each product page.
Do you offer bulk or wholesale pricing?
Yes, bulk discounts are automatically applied at checkout or available upon request for large orders.
Can I see a sample before placing a large order?
Yes, sample packs or printed proofs are available upon request.
Delivery, returns & support
What is your production turnaround time?
Standard production typically takes 5-10 working days after proof approval for customised orders after, stock items are despatched same day if ordered before 2pm. Rush options may be available, please get in touch to discuss.
Do you accept returns on custom labels?
Because labels are custom-made, we generally do not accept returns unless there is a defect or error on our part.
How can I contact customer support?
You can reach us via email, phone, or our contact form during business hours 8-5pm.
Who we serve
Can I order labels for personal or business use?
Yes! We serve both individuals and businesses, from small batches to large commercial orders.